Legal & Transparency

Privacy Policy

Last Updated: April 2, 2026

1. Introduction

Welcome to SOFTER SMS. We are committed to protecting your personal data and your right to privacy. This Privacy Policy applies to all information collected through our website (softersms.com), mobile application, and any related services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, specifically through our contact forms and mobile application:

  • Personal Details: Name, email address, phone number, and company name.
  • Operational Data: ERP-related data such as inventory levels, production status, and approval workflows managed within the system.
  • Device Information: We may collect device-specific information (such as your hardware model, operating system version, and unique device identifiers) for mobile app security and performance monitoring.

3. How We Use Your Information

We use the information we collect to:

  • Facilitate account creation and logon process.
  • Respond to your demo requests and inquiries.
  • Enable core ERP functionalities (approvals, stock tracking, production monitoring).
  • Send administrative information, such as system updates and security alerts.
  • Improve our platform's performance and security.

4. Data Sharing and Disclosure

We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. We only share information with your consent, to comply with laws, or to provide you with services (e.g., using AWS for secure infrastructure and SES for email notifications).

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure.

7. Contact Us

If you have questions or comments about this policy, you may email us at info@softersms.com or by post to:

SOFTER SMS
Q1-05-055/B, P.O.Box 122322, Saif Zone, Sharjah, U.A.E

SOFTER
5/284/1, Arasur to Annur Link Rd, East Arasur, Thennampalayam, Coimbatore, Tamil Nadu 641047

SOFTER
CP XVI/235, Aluva-683106, Ernakulam District, Kerala